Shipping policy

Shipping & Delivery Policy

At Lawaju Games, we want your games to reach you as quickly as possible — because the sooner they arrive, the sooner the fun begins! Here's everything you need to know about how we deliver across Kenya and beyond.


🇰🇪 Delivery Within Nairobi

We offer delivery across Nairobi, including the CBD and surrounding estates. Orders within Nairobi are typically delivered within 1–3 business days after your order is confirmed. We cover a wide range of neighbourhoods and estates — if you're unsure whether we deliver to your area, feel free to reach out before placing your order.


🚚 Countrywide Delivery

We deliver to all parts of Kenya! For locations outside Nairobi, please allow 3–7 business days for your order to arrive. We work with reliable courier partners to make sure your games get to you safely, no matter where you are in the country.


💰 Delivery Fees

Delivery fees vary depending on your location and are calculated at checkout. 


💳 Payment & Cash on Delivery

We accept multiple payment methods for your convenience. Cash on Delivery (COD) may be available for select locations — please confirm availability with us before placing your order.


📦 Order Tracking & Updates

Once your order is dispatched, you'll receive a confirmation with tracking details where available. For updates on your order, you can:

  • Check your email for dispatch notifications
  • Contact us directly via our website or social media
  • Reach out to our team at any time — we're happy to help!

⚠️ Important Notes

  • Orders are processed on business days (Monday–Saturday)
  • Delivery times are estimates and may be affected by factors outside our control, such as weather, public holidays, or courier delays.
  • We'll always do our best to keep you informed if there are any unexpected delays.

For any questions about your delivery, don't hesitate to get in touch with us. We're a Nairobi-based team that genuinely cares about getting your games to you — happy gaming! 🎲